Privacy Policy
This policy sets out what personal information Bizzo Casino collects, why we hold it, and the choices available to you. It applies to our website, our mobile experience and every communication we send to registered players.
Information we collect
Registration requires a name, date of birth, email address, residential address and country of residence. To satisfy licensing and anti-money-laundering obligations we later request identity documents — typically a passport or driver's licence, a recent utility bill, and evidence of ownership for the payment method used.
Transactional records are created automatically as you use the account: deposits, withdrawals, wagers, game rounds, bonus claims and balance movements. These records are not optional; they are the audit trail our licensing conditions require us to maintain.
Technical information is gathered when you connect to us. This includes IP address, approximate location derived from it, device type, operating system, browser fingerprint characteristics and the pages viewed during a visit. Correspondence with support — chat transcripts, emails and any call recordings — is retained alongside the account file.
How the information is used
The primary purpose is operating your account: crediting deposits, settling wagers, paying withdrawals and answering questions about any of the above. Without this processing there is no service to provide.
A second purpose is compliance. Identity checks, source-of-funds enquiries, sanctions screening and the monitoring of unusual betting patterns are carried out because the Curaçao Gaming Authority requires them, not because we choose to. Records generated by these checks are kept separately from marketing data and are never sold.
Behavioural data feeds our safer-gambling monitoring — sudden increases in deposit frequency or overnight session clustering may trigger an automated flag reviewed by a human. Marketing is a separate matter entirely: promotional email and SMS are sent only with consent, and the unsubscribe link in every message works immediately and permanently.
Sharing and international transfers
Game content is delivered by third-party studios whose servers record round outcomes for fairness auditing. Payment providers receive only the data needed to process a transaction. Identity verification partners receive submitted documents for the duration of the check.
Where an authority with jurisdiction over Bizzo Casino makes a lawful request — a regulator, a court, or a financial-crime unit — we disclose what is legally required and no more. We notify the account holder unless prohibited from doing so.
Some of our processors operate outside your country. Transfers are made under contractual safeguards that oblige the recipient to apply protection equivalent to the standard we owe you. We do not transfer player data to a jurisdiction without such safeguards in place.
Retention, security and your rights
Account and transaction records are kept for the period mandated by our licence and by applicable anti-money-laundering law, which in most cases means at least five years after the account closes. Marketing preferences and analytics data are held for shorter periods and deleted on a rolling schedule.
Data in transit is protected with TLS encryption, stored payment credentials are tokenised, and access to identity documents is limited to compliance staff whose activity is logged. No system is immune to compromise; if a breach affects your data we will notify you and the relevant authority without undue delay.
You may request a copy of the personal information we hold, ask for factual errors to be corrected, withdraw marketing consent, or ask for deletion where no legal retention obligation applies. Requests should come from the registered email address and are answered within thirty days. Australian players who are unsatisfied with our response may refer the matter to the Office of the Australian Information Commissioner.
Where to get help
- Data protection enquiries — write to our privacy team via the contact form in the Help Centre, marking the subject line "Privacy Request"
- Bizzo Casino live chat — available around the clock for account access, correction and marketing-preference requests