Terms and Conditions
These terms form the agreement between you and Bizzo Casino and apply from the moment an account is opened. Registering confirms that you have read them and accept them in full.
Registration, eligibility and account security
You must be at least 18 years old, or older where your local law sets a higher threshold, and you must be legally permitted to gamble in the country you are accessing us from. It is your responsibility to know the position in your jurisdiction; we cannot advise on it.
One account per person, per household, per shared IP address and per payment method. Duplicate accounts are closed on discovery, and any winnings generated on a duplicate may be forfeited while original deposits are returned. Accounts are strictly personal and may not be transferred, sold or operated on behalf of another person.
Login credentials are yours to protect. Activity conducted through your account is treated as your activity unless you have told us the account is compromised. Notify support immediately if you suspect unauthorised access and we will freeze the account pending review.
Deposits, wagering and withdrawals
Funds must originate from an account held in your own name. Third-party payments are rejected and may prompt a source-of-funds enquiry. Balances held with Bizzo Casino are player funds for gaming purposes and earn no interest.
A withdrawal request is processed once identity verification is complete and any outstanding wagering requirement has been met. We aim to approve requests within twenty-four hours, though payment providers add their own settlement time, and first withdrawals typically take longer because documents are checked at that stage.
Where a technical fault produces an incorrect result, a mispriced payout or a duplicated credit, the round is void and balances are corrected. This applies whether the error works in your favour or ours. Game outcomes are determined by certified random number generators, and the provider's server log is the definitive record in any dispute about a round.
Bonuses and promotional offers
Every promotion carries its own terms, published with the offer, covering wagering multiplier, maximum bet while a bonus is active, game weighting, minimum deposit and expiry. Where a specific promotional term conflicts with this general document, the promotional term governs that offer.
Bonus abuse includes low-risk or hedged betting patterns designed to clear wagering without genuine exposure, coordinated play between linked accounts, and exploiting a pricing or configuration error. Where abuse is established we cancel the bonus and any winnings derived from it; verified deposits remain withdrawable.
Bonus funds are used only after real-money funds are exhausted, unless an offer states otherwise. Unused bonus balance and associated winnings expire at the end of the stated validity period and cannot be reinstated.
Suspension, complaints and governing terms
We may suspend or close an account where verification fails, where information provided proves false, where a regulator instructs us to, or where continued play would breach our licence conditions. Legitimate balances are returned to the account holder in these circumstances.
Complaints should be raised first with our support team, who will acknowledge receipt and provide a written outcome. If the outcome does not resolve the matter, it may be escalated to the complaints channel of the Curaçao Gaming Authority under our licence, whose determination we will honour.
These terms are governed by the laws applicable to our licensing jurisdiction, without limiting any mandatory consumer protection you enjoy in your own country. We may amend them, with material changes notified by email and effective from the date shown at the top of this page. Continuing to play after that date constitutes acceptance.
Where to get help
- Bizzo Casino Help Centre — live chat and email support, available 24 hours a day
- Curaçao Gaming Authority — the licensing body for escalated complaints unresolved by our internal process